Terms and Conditions

Adora lets you see open time slots at partner sports venues in Karachi and book them. The court, its staff and its facilities are run by the venue, not by Adora. Each venue also has its own house rules, which you must follow when you play there.

• You must give your real name, a working email address and a mobile number you can be reached on.
• You must be at least 18, or have a parent or guardian make the booking for you.
• Keep your password and the codes we email you private. You are responsible for bookings made from your account.
• We may suspend an account that is used for fake bookings, abuse of venue staff, or fraud.

• A booking is for the venue, sport, date, time and length shown on your confirmation, with its booking code.
• The venue may approve or reject a booking request. You can see the status in your account.
• Arrive on time. Your slot ends at the booked time even if you start late.
• Prices shown on Adora are set by the venue and include everything you pay through Adora for the slot.

• You can pay online through Safepay (cards and supported wallets) or, where the venue allows it, at the desk.
• An online booking that isn't paid within 30 minutes is released, and the slot can be booked by someone else.
• Card details are handled by Safepay. Adora never sees or stores your card number.
• If you chose to pay at the desk, you must pay before or when you check in.

At the venue, scan the booking QR code shown at the front desk and sign in with the account you booked with. The QR check-in opens one hour before your slot and closes when the slot ends. Don't share your booking code or QR with people outside your group.

• To cancel, contact us at adorapakistan@gmail.com or the venue directly as early as you can, with your booking code.
• Whether you get a refund, and how much, depends on the venue's cancellation policy and how close to the slot you cancel.
• If a venue cancels your booking or the court can't be used, you get a full refund of anything you paid through Adora.
• Approved refunds go back to the original payment method and can take up to 14 working days to show.

Sport carries a risk of injury. You play at your own risk and must follow the venue's safety rules. Adora is not responsible for injury, loss or damage at a venue, except where the law says we can't exclude that responsibility.

We work to keep the site running and the timings correct, but we can't promise it will always be available or error-free. If something goes wrong with a booking because of us, the most we will owe you is the amount you paid through Adora for that booking.

How we collect and use your details is explained in our Privacy Policy.

We may update these terms; the date at the top shows the latest version, and bookings already made keep the terms they were made under. These terms are governed by the laws of Pakistan, and disputes go to the courts of Karachi.

Questions about these terms: adorapakistan@gmail.com.